THE WAY Dhaka (A Concern of Galaxy Hotels & Resorts)
Job Context
- Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.
- Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first-hand service recovery steps.
Job Description / Responsibility
- Welcome guests during check-in and giving a found farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed information about the Hotel, city as well as the competition.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Greeting guests as they enter and exit the hotel.
- Providing information regarding the Hotel, town attractions, activities etc.
- Check on VIP reservations, complete their pre-registration formalities.
- Allocate rooms to all arriving guests.
- Maintain up-to-date information on room rates, current promotions, offers and packages
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Co-ordinate with housekeeping for clearing of rooms.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Perform basic cashier activities as and when required.
- Maintain guest lockers for safe custody.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
- Give proper and complete handover to the next shift
- Should be able to handle all guests without bias or prejudice.
- Follow the house rules and policies laid down by the management.
- Adhere to strict staff grooming and hygiene standards.
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Good command of the English language is essential, both written and verbal
- Must possess strong organization time management skills, attention to detail.
- Must be guest service focused and a team player.
- Positive attitude and outgoing personality is essential.
- Must be able to work shifts - days, evenings, weekends and holidays.
- Ability to relate well to Hotel guests and employees.
- Professional in demeanour and presentation.
- Personable, enthusiastic, self-motivated and able to work independently.
- Observant, discriminating and detail-oriented
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal and organizational skills.
- Able to work morning, evening, weekend, holiday, and overnight shifts.
Job Nature
Full-time
Experience Requirements
- At least 1 year(s)
- The applicants should have experience in the following area(s):
Guest Relation - The applicants should have experience in the following business area(s):
Hotel
Job Requirements
- Age 23 to 28 year(s)
- Must be able to read, speak, write, and understand the primary language (English) used in the workplace.
- His/her behavior and personal appearance will always be geared to the objective of being an example to all other staff within the Hotel.
- He/she will strive to use a polite language and well-groomed behavior in his/her relation with the Hotel guests, colleagues and staff.
- Good guest interaction skills.
- Good listening skills.
- Sound decision making.
- Good interpersonal and communication skills.
- Leadership/ People management.
Job Location
Dhaka
Salary Range
- Negotiable
Other Benefits
- As per company policy
Job Source
Bdjobs.com
for more info visit-http://jobs.bdjobs.com/jobdetails.asp?id=686672&ln=1
for more info visit-http://jobs.bdjobs.com/jobdetails.asp?id=686672&ln=1
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