Guest Relation Officer

THE WAY Dhaka (A Concern of Galaxy Hotels & Resorts)

Job Context

• Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.
• Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first-hand service recovery steps.

Job Description / Responsibility

• Welcome guests during check-in and giving a found farewell to guest while checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests, arrivals and departures.
• Coordinating and multi-tasking job duties in a busy environment.
• Should possess detailed information about the Hotel, city as well as the competition.
• Detailed information regarding arrivals and room requirements.
• Have up to date information on daily room occupancy
• Providing excellent customer service as per hotel standards.
• Greeting guests as they enter and exit the hotel.
• Providing information regarding the Hotel, town attractions, activities etc.
• Check on VIP reservations, complete their pre-registration formalities.
• Allocate rooms to all arriving guests.
• Maintain up-to-date information on room rates, current promotions, offers and packages
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• Co-ordinate with housekeeping for clearing of rooms.
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Perform basic cashier activities as and when required.
• Maintain guest lockers for safe custody.
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
• Give proper and complete handover to the next shift
• Should be able to handle all guests without bias or prejudice.
• Follow the house rules and policies laid down by the management.
• Adhere to strict staff grooming and hygiene standards.
• Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
• Good command of the English language is essential, both written and verbal
• Must possess strong organization time management skills, attention to detail.
• Must be guest service focused and a team player.
• Positive attitude and outgoing personality is essential.
• Must be able to work shifts - days, evenings, weekends and holidays.
• Ability to relate well to Hotel guests and employees.
• Professional in demeanour and presentation.
• Personable, enthusiastic, self-motivated and able to work independently.
• Observant, discriminating and detail-oriented
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal and organizational skills.
• Able to work morning, evening, weekend, holiday, and overnight shifts.

Job Nature

Full-time

Experience Requirements

• At least 1 year(s)
• The applicants should have experience in the following area(s):
  Guest Relation
• The applicants should have experience in the following business area(s):
  Hotel

Job Requirements

• Age 23 to 28 year(s)
• Must be able to read, speak, write, and understand the primary language (English) used in the workplace.
• His/her behavior and personal appearance will always be geared to the objective of being an example to all other staff within the Hotel.
• He/she will strive to use a polite language and well-groomed behavior in his/her relation with the Hotel guests, colleagues and staff.
• Good guest interaction skills.
• Good listening skills.
• Sound decision making.
• Good interpersonal and communication skills.
• Leadership/ People management.

Job Location

Dhaka

Salary Range

Negotiable

Other Benefits

As per company policy

Job Source

Bdjobs.com
for more info visit-http://jobs.bdjobs.com/jobdetails.asp?id=686672&ln=1