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Wednesday, January 25, 2017

Guest Relation Officer

1:58 AM

THE WAY Dhaka (A Concern of Galaxy Hotels & Resorts)

Job Context
  • Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.
  • Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first-hand service recovery steps.
Job Description / Responsibility
  • Welcome guests during check-in and giving a found farewell to guest while checkout.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Overseeing VIP guests, arrivals and departures.
  • Coordinating and multi-tasking job duties in a busy environment.
  • Should possess detailed information about the Hotel, city as well as the competition.
  • Detailed information regarding arrivals and room requirements.
  • Have up to date information on daily room occupancy
  • Providing excellent customer service as per hotel standards.
  • Greeting guests as they enter and exit the hotel.
  • Providing information regarding the Hotel, town attractions, activities etc.
  • Check on VIP reservations, complete their pre-registration formalities.
  • Allocate rooms to all arriving guests.
  • Maintain up-to-date information on room rates, current promotions, offers and packages
  • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  • Co-ordinate with housekeeping for clearing of rooms.
  • Collect Guest feedback during guest departure along with his likes and dislikes.
  • Perform basic cashier activities as and when required.
  • Maintain guest lockers for safe custody.
  • Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
  • Give proper and complete handover to the next shift
  • Should be able to handle all guests without bias or prejudice.
  • Follow the house rules and policies laid down by the management.
  • Adhere to strict staff grooming and hygiene standards.
  • Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
  • Good command of the English language is essential, both written and verbal
  • Must possess strong organization time management skills, attention to detail.
  • Must be guest service focused and a team player.
  • Positive attitude and outgoing personality is essential.
  • Must be able to work shifts - days, evenings, weekends and holidays.
  • Ability to relate well to Hotel guests and employees.
  • Professional in demeanour and presentation.
  • Personable, enthusiastic, self-motivated and able to work independently.
  • Observant, discriminating and detail-oriented
  • Ability to understand and carry out oral and written instructions and request clarification when needed.
  • Strong interpersonal and organizational skills.
  • Able to work morning, evening, weekend, holiday, and overnight shifts.
Job Nature
Full-time
Experience Requirements
  • At least 1 year(s)
  • The applicants should have experience in the following area(s):
    Guest Relation
  • The applicants should have experience in the following business area(s):
    Hotel
Job Requirements
  • Age 23 to 28 year(s)
  • Must be able to read, speak, write, and understand the primary language (English) used in the workplace.
  • His/her behavior and personal appearance will always be geared to the objective of being an example to all other staff within the Hotel.
  • He/she will strive to use a polite language and well-groomed behavior in his/her relation with the Hotel guests, colleagues and staff.
  • Good guest interaction skills.
  • Good listening skills.
  • Sound decision making.
  • Good interpersonal and communication skills.
  • Leadership/ People management.
Job Location
Dhaka
Salary Range
    Negotiable
Other Benefits
    As per company policy
Job Source

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